Privacy Policy

Last updated: January 1, 2025

1. Introduction

VetTrack Pro ("we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you use our platform.

2. Information We Collect Automatically

When you visit our platform, we automatically collect the following categories of information:

  • Network identifiers: IPv4/IPv6 address, X-Forwarded-For chain, Cloudflare connecting IP, X-Real-IP header, and MAC address (where provided via enterprise proxy headers such as X-Client-Mac).
  • Browser and device: User-agent string parsed to extract browser name/version, operating system, device type (desktop/mobile/tablet/bot), device brand and model, and bot detection.
  • HTTP metadata: Referer URL, Accept-Language, Accept-Encoding, DNT (Do-Not-Track) header, request method, path, query string, and HTTP version.
  • Geolocation: Country, region, city, postal code, approximate coordinates, timezone, ISP, ASN, and VPN/proxy/Tor detection flags derived from IP via GeoIP databases.
  • JS fingerprint: Screen resolution, viewport dimensions, pixel ratio, color depth, timezone offset and name, installed plugins, canvas hash, WebGL vendor/renderer, touch support, cookie enabled status.

3. Account Information

When you register: email, username, first name, last name, phone number. Passwords are stored as PBKDF2-SHA256 hashes (600,000 iterations) and never in plaintext or reversible form.

4. How We Use Your Information

We use collected data to: provide and improve services; authenticate and secure sessions; detect fraud and abuse; generate analytics for platform improvement; display usage statistics to authorised administrators; comply with legal obligations.

5. Data Sharing

We do not sell personal data. We may share data with: your institution's administrators; service providers acting as processors under confidentiality agreements; law enforcement when required by applicable law.

6. Data Retention

Visitor logs: 24 months. Audit logs: 36 months. Account data: active period plus 12 months post-deletion. See our Data Retention Policy for full details.

7. Your Rights

You may access, rectify, erase, restrict, object to, or port your data. Contact privacy@vettrack.pro. See our GDPR Rights page for full information.

8. Security

We implement HTTPS/TLS, HSTS, CSP headers, CSRF protection, rate limiting, and encrypted credential storage. See our Security Policy.

9. Cookies

We use only essential session cookies. No advertising or third-party tracking cookies. See our Cookie Policy.

10. Contact

Data Controller: VetTrack Pro · Email: privacy@vettrack.pro

Privacy Terms Cookies Acceptable Use GDPR Data Retention Security